Privacy Policy

When you provide us with your information on Whistledown Equestrian and Country, trust us to take care of it. We will never share, publish or use your information for anything other than essential business purposes and to keep you informed of our services, send you exclusive offers and for marketing purposes.

Please see our Privacy Policy below for more information:

When does Whistledown Equestrian & Country collect my information?

• When you create an account with us.
• When you visit our website and use your account to purchase products.
• When you make an online purchase and cheque out as a guest (in which case we only collect transaction-based data).
• When you engage with us on social media sites such as Facebook and Instagram.
• When you enter prize draws or competitions.

What kind of personal data do we collect?

If you have a web account with us: Your name, gender, date of birth, billing/delivery address, orders and receipts, email address and phone number. For your security, we also store your login password in encrypted form.

Here you can find out how we use your personal data and why:

To process any orders you place through our website. If we do not collect your personal data during the order process, we will not be able to process your order and comply with our legal obligations.

Your data may need to be passed to third parties (delivery companies) in order to deliver the product you have ordered. We may retain your data for a reasonable period of time thereafter to fulfil contractual obligations such as refunds, warranties etc.

With your consent, we may use your personal information, preferences and details of your transactions to keep you informed by email. In this case, you are free to unsubscribe from us; every email we send out includes an unsubscribe option.

This also gives you the opportunity to update or change your details.

Access to your personal information is password protected and sensitive data such as payment card information is secured and protected.

Examples of the types of third parties we work with include:

Operational companies such as delivery couriers and also our IT agent who supports our website and other business systems used.

Verification of your identity

There are several ways you can stop direct marketing communications from us:

Click on the 'unsubscribe' link in any email communication we send you, and we will not send you any more emails.

If you have a website account with us, log into your account, visit the 'My Account' page and change your settings.

Please note that once you change your preferences, you may continue to receive communications for a short period of time while our systems are fully updated.

Whistledown Equestrian & Country knows that you care about how your personal information is used and shared, and we appreciate your trust in us to do so carefully and sensibly.

This Privacy Policy helps you understand this, and by visiting Whistledown Equestrian & Country online, you accept and agree to the practises described in this Privacy Notice.

Who controls my personal information?

All personal information provided to or collected by Whistledown Equestrian & Country is controlled primarily by us.

What personal information about customers does Whistledown Equestrian & Country collect?

The information we collect from customers helps us personalise and continually improve your shopping experience at Whistledown Equestrian & Country.

We use the information to:

• Process orders
• Deliver products and services
• Process payments
• communicate with you about your orders, products, services and promotional offers
• update our records and generally maintain your accounts with us
• recommend goods that may be of interest to you.

We also use this information to improve our store and platform, to prevent or detect fraud or abuse of our website, and to enable third parties to perform technical, logistical or other functions on our behalf.

Here are the types of information we collect.

Information you give us - We receive and store any information you enter on our website or otherwise give us. You may choose not to provide certain information, but then you may not be able to take advantage of many of our features.

We use the information you provide to respond to your requests, customise future purchases for you, improve our stores, and communicate with you.

Automatic Information - We receive and store certain types of information whenever you interact with us, for example, like many websites, we use "cookies" and receive certain types of information when your web browser accesses Whistledown Equestrian & Country.

A number of companies offer utilities to help you visit websites anonymously. Although we are unable to provide you with a personalised experience at Whistledown Equestrian & Country if we cannot recognise you, we want you to know that these tools exist.

Email Communications - To make our emails more useful and interesting, we often receive a confirmation when you open an email from Whistledown Equestrian & Country, if your computer supports such features. We also compare our customer list with lists we have received from other companies to avoid sending unnecessary messages to our customers. If you do not wish to receive emails from us, please adjust your Email Preferences.

Information from other sources - We may receive information about you from other sources and add it to our account information.

Does Whistledown Equestrian & Country share the information they receive?

Information about our customers is an important part of our business and we are not able to sell it to others. Whistledown Equestrian and Country only shares customer information as described below.

Third Parties Party Service Providers - We employ other companies and individuals to perform functions on our behalf.

Examples include delivering packages, sending mail and emails, removing repetitive information from customer lists, analysing data, providing marketing assistance, providing search results and links (including paid listings and links), and processing credit card payments.

They have access to personal data that is necessary to perform their duties, but they are not allowed to use it for any other purpose.

In addition, they must process personal data in accordance with this Privacy Notice and as permitted by UK data protection law.

Promotional offers - Sometimes we send offers to selected groups of Whistledown Equestrian & Country customers on behalf of other companies. When we do this, we do not give that company your name and address.

Business transfers - As our business develops, we may sell or buy businesses, subsidiaries or divisions. In such transactions, customer information is generally one of the transferred business assets, but remains subject to the promises made in a pre-existing Privacy Notice (unless the customer agrees otherwise).

Even in the unlikely event that Whistledown Equestrian & Country or substantially all of its assets are acquired, customer information will of course be one of the transferred assets.

Protection of Whistledown Equestrian & Country and Others - We release account and other personal information when we believe release is appropriate to comply with the law, enforce or apply our Terms of Use and other agreements, or protect the rights, property, or safety of Whistledown Equestrian & Country, our users, or others.

This includes sharing information with other companies and organisations to protect against fraud and reduce credit risk. However, this obviously does not include selling, renting, sharing or otherwise disclosing customer personal information for commercial purposes in a manner that is inconsistent with the promises made in this Privacy Notice.

With Your Consent - Other than as described above, you will be notified when information about you may go to third parties, and you will have the opportunity to opt out of the disclosure of the information.

How secure is the information about me?

• We work to protect the security of your financial information during transmission by using Secure Sockets Layer (SSL) software that encrypts the information you enter
• We only disclose the last four digits of your credit card numbers when we confirm an order. Of course, we transmit the entire credit card number to the appropriate credit card company when processing an order.
• We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. Our security procedures mean that we may occasionally require proof of identity before disclosing personal information to you.
• It is important that you protect yourself against unauthorised access to your password and computer. Be sure to log off when you stop using a shared computer.
• What information can I access?
• Whistledown Equestrian & Country allows you to access a wide range of information about your account and your interactions with us for the limited purpose of viewing and, in certain cases, updating that information. This list will change as our website evolves.

What options do I have access to?

Whistledown Equestrian & Country allows you to access a wide range of information about your account and your interactions with us for the limited purpose of viewing and, in certain cases, updating that information.

This list will change as our website evolves.

What choices do I have access to?

As noted above, you may choose not to provide information at any time, even if it is required to make a purchase or to take advantage of such Whistledown Equestrian & Country features as your My Account area.

You may add or update certain information on pages. When you update information, we may retain a copy of the previous version for our records.

If you do not wish to receive emails or other mail from us, please adjust your Email Preferences. (If you do not wish to receive terms of use and other legal notices from us, such as this Privacy Notice, these notices will continue to apply to your use of our website and your orders placed with Whistledown Equestrian & Country, and it is your responsibility to review them for changes).

The help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to get the browser to notify you when you receive a new cookie, and how to disable cookies altogether.

Additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on's settings or visiting the manufacturer's website.

However, because cookies enable you to use some of the essential features of Whistledown Equestrian & Country, we recommend that you leave them turned on.

For example, if you block or otherwise refuse our cookies, you will not be able to add items to your Shopping Basket, checkout, or use Whistledown Equestrian & Country products and services that require you to sign up.

Notices and Revisions

If you have any concerns about privacy at Whistledown Equestrian & Country, please email us at support@whistledownequestrian.co.uk with a description and we will try to resolve any issues you may have.

As a company, things are always changing and our Privacy Notice and terms of use may also change. We may periodically send you an email with notices about our notices and terms, unless you have instructed us not to, but you should visit our website frequently to see the latest changes.

Unless otherwise stated, our current Privacy Notice applies to all information we have about you and your account.

However, we stand behind the promises we make and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.

Examples of information collected

Information you provide to us
You provide most of this information when you search, purchase, post, enter a contest or questionnaire, or communicate with customer service.

For example, you provide information to us when you: search for a product; place an order through Whistledown Equestrian & Country; provide information in your account (and you may have more than one if you used more than one email address when shopping with us) or when you communicate with us by phone, email or otherwise; complete a questionnaire or sweepstakes entry form.

As a result of these actions, you may provide us with information such as: Your name, address and phone number, credit card information.

People to whom purchases have been sent (including addresses and phone numbers), content of reviews and emails to us, the personal description in your My Account, and financial information.

Automatic Information

Examples of information we collect and analyze include: The Internet Protocol (IP) address used to connect your computer to the Internet; login; email address; password; computer and connection information such as browser type and version; operating system and platform; purchase history, which we sometimes aggregate with similar information from other customers to create features such as Top Sellers; the full Uniform Resource Locators (URL) clickstream to, through and from our website (including date and time); cookie number; products you viewed or searched for; and any phone number used to call our customer service.

We may also use browser data such as cookies, Flash cookies (also known as Flash Local Shared Objects) or similar data on certain parts of our website for fraud prevention and other purposes.

During some visits, we may use software tools such as JavaScript to measure and collect session information, including page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to exit the page.

Information from other sources

• When you're submitting details to Whistledown Equestrian & Country over the Internet, security is handled as follows:
• When your browser (e.g. Internet Explorer, Firefox, Safari, Opera) connects with the secure side of our website server, that connection is between you and the server alone.
• During the communications between your browser and our server, the information is scrambled. This is known as encryption and our encryption is 128bit. 128bit encryption uses billions (2 to power of 128) of possible combinations to scramble the information.
• Critical information such as passwords and credit card information is stored in our secure database in an encrypted state.
• In summary, we've taken the appropriate measures to ensure that your personal information is not unlawfully processed. Whistledown Equestrian & Country uses industry standard practices to safeguard the confidentiality of your personal identifiable information, including "firewalls", Secure Socket Layers (SSL) and high level encryption.
• Whistledown Equestrian & Country treats data as an asset that must be protected against loss and unauthorised access. However, no information transferred over the Internet or wireless network can be guaranteed to be completely secure.

• Whistledown Equestrian & Country will never e-mail or call you to ask you to disclose or verify your Whistledown Equestrian & Country password, credit card or bank account number. You should only give out this information directly on the Throstlenest Saddlery website or when you contact Whistledown Equestrian & Country directly.
• If you are contacted or receive an unsolicited e-mail which asks you to confirm or provide your Whistledown Equestrian & Country password or personal or banking information, disregard the request and report the incident to the relevant authorities for investigation.
• If you receive a suspected fake Whistledown Equestrian & Country e-mail, discover a spoof Whistledown Equestrian & Country website, or if anything raises your suspicions, please report it to us on support@whistledownequestrian.co.uk and forward any suspicious emails including the full headers directly to us. 

• If using a public computer (such as in a library or Internet cafe always Sign Out when you've finished using Whistledown Equestrian & Country website.
• Keep your passwords to yourself. Anyone who knows your password can access your account. Do not write down your passwords.
• When creating a password, use at least six characters, a combination of letters and numbers is best. Do not use dictionary words, your name, your partner's name, your email address or other personal information that can be easily obtained. You should change your password frequently.
• Avoid using the same password for accounts on different websites.